HASSLE-FREE WARRANTY

Gunter Wilhelm Innovation for Today and The Future

Since 2002, Gunter Wilhelm has been crafting high-quality cutlery for the home user & professional chef. More than 10 million people have added Gunter Wilhelm cutlery & cookware to their personal kitchen equipment collection in the last two decades.

The knives and specialty tools from Gunter Wilhelm can be handed down from parents to children or from beloved grandparent to grandchild with an eye towards lasting quality. Along with these high-quality knives comes our Lifetime Warranty, passed along for the life of your Gunter Wilhelm knife.

Should you become unsatisfied anytime with the performance of your Gunter Wilhelm cutlery or cookware, we'll correct it. We guarantee that our products will perform like new, forever, whether you received your item as a gift or made the initial purchase.

Quality Matters

We guarantee knives that are built to last, with high-quality craftsmanship and materials and a unique production process that guarantees durability and precision.

Gunter Wilhelm stands behind every knife and kitchen tool we produce. With two decades of precision craftsmanship, we make kitchen cutlery you can depend on.

The Gunter Wilhelm Cutlery
and Cookware Unconditional Warranty

Hassle-Free Warranty

Our customers enjoy a guarantee that ensures their use of Gunter Wilhelm Cutlery & Cookware products will be as good tomorrow as the first time. We want you to enjoy many years of use with these precision cutting instruments and cookware.

30-Day Unconditional Money Back Guarantee

If at any time within 30 days after receipt of your product you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting customer service. Due to the personalization of engraved products, you may not return them under the unconditional money back guarantee. All other aspects of the guarantee apply.

Replacement Service Agreement

Should your Gunter Wilhelm Cutlery or Cookware be damaged through unconventional use, we will replace it for half the current retail price plus applicable sales tax. Send the product with an explanatory note to the address listed below, or contact us at 201-569-6866.

Lifetime Warranty

We offer a lifetime warranty against defects in materials and workmanship for products purchased directly from Gunter Wilhelm or a Gunter Wilhelm-authorized reseller. This warranty applies only to the original purchaser or to the person receiving the product as a gift. It shall not be extended to any other person or transferee.

What the Warranty Covers

Your unconditional money back guarantee covers all parts of the products (except as noted below) and defects in workmanship or materials under normal use and conditions in the United States of America.

For purposes of this Warranty, "normal use and conditions" means use and conditions that are in compliance with appropriate culinary purposes as intended by Gunter Wilhelm and that are not described in whole or part in the exclusions outlined in the warranty.

Exclusions

Gunter Wilhelm products are professionally crafted tools, but they are not indestructible. As a result, the warranty excludes the following:

Injuries and damage, including bent tips, chipped or broken blades and melted handles, caused by or resulting from any of the following:

  • Modifications not authorized by Gunter Wilhelm.
  • Misuse.
  • Abuse
  • Neglect.
  • Acts of God, such as fire, tornadoes, hurricanes or earthquakes.
  • Accidents
  • Inappropriate use, including cutting frozen foods or bones, opening jars or cans or cutting on dense surfaces.

The wooden portion of any Gunter Wilhelm product, as wood is a natural product that cannot be guaranteed. You may contact Gunter Wilhelm customer service at the number below to discuss options for such products.

Sharpening tools and honing steels, due to their abrasive nature.

Customary wear and tear, such as to straight-edge and serrated blades that become dull, bent, scratched, corroded or marked.

Free Sharpness Agreement

When used appropriately in the home, Gunter Wilhelm knives will remain sharp for many years. After extended use, however, they may need sharpening. For sharpening of straight-edge knives, send them along with a return shipping and handling fee of $15 (for 1 to 3 items), $20 (for 4 to 7 items) or $25 (for 8 to 12 items) or $230 (for 13 to 25 items) to the address below or submit a request online. There is a 25-item limit per service request.