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HASSLE-FREE WARRANTY

CUTLERY

Warranty HASSLE-FREE WARRANTY

At Gunter Wilhelm, we are committed to providing our customers with a hassle-free warranty that ensures the longevity and performance of our Cutlery & Cookware products. Our aim is for you to enjoy years of reliable use from our precision cutting instruments and cookware.

warranty-Quality Quality is Paramount

Our dedication to delivering enduring products shines through our commitment to top-tier craftsmanship and superior materials. Our distinctive production process guarantees both durability and precision in every knife we offer.

warranty-Limited-Lifetime Limited Lifetime Warranty Policy Details

Subject to the conditions and terms stipulated in this Warranty, Gunter Wilhelm ("GW") warrants to the consumer, initial purchaser, or gift recipient of Gunter Wilhelm Cutlery & Cookware products that the product will be devoid of defects in materials and workmanship under regular usage and conditions for the entirety of your lifetime (referred to as the "Coverage Period").

Warranty-Coverage Warranty Coverage

Our Warranty comprehensively covers all components of the product (with exceptions outlined below) and offers protection against any defects in materials or workmanship during normal use and conditions within the United States of America. "Normal use and conditions" refers to culinary applications consistent with Gunter Wilhelm's intended purposes and does not include activities as described in the exclusions detailed later in this Warranty.

Exclusions-White Exclusions

While Gunter Wilhelm products are precision tools, they are not invulnerable. The following are excluded from our Warranty:
Injuries and damage resulting from unauthorized alterations, misuse, abuse, neglect, force majeure (e.g., fire, tornados, hurricanes, earthquakes), accidents (e.g., dropping the blade), improper use (e.g., cutting frozen foods or bones, opening jars or cans, cutting on dense surfaces like cooling racks, glass, granite, and stainless steel).

Damages due to the use of unprofessional sharpening services and/or tools for blade maintenance.


Broken Tips

Damages caused by neglecting or violating Gunter Wilhelm’s Use & Care instructions, such as placing knives in the dishwasher, exposing blades and/or handles to fire or heat sources, leaving knives outdoors exposed to weather conditions, etc.

Wood components or knives with wooden handles, as wood is a natural material that cannot be guaranteed.

Sharpening tools and honing steels, due to their abrasive nature.

Normal wear and tear, including dullness, bending, scratching, corrosion, or markings on straight-edge and serrated blades.

warranty-Remedy Remedy

If Gunter Wilhelm determines that a product or part is defective or has malfunctioned under normal use and conditions covered by this Warranty within the Coverage Period, we will provide you with a replacement of equivalent value. Please note that we cannot guarantee the availability of an exact replacement for the warranted item.

limitations-warranty Limitations

This Warranty supersedes all other express warranties, obligations, or liabilities. ALL IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, ARE LIMITED TO THE COVERAGE PERIOD. ANY ACTION FOR BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO BREACH OF IMPLIED WARRANTIES OF MERCHANTABILITY, MUST BE INITIATED WITHIN THE COVERAGE PERIOD. GUNTER WILHELM SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED. No agent, representative, reseller, or employee of GUNTER WILHELM has the authority to alter the obligations of this Warranty.

COVERAGE PERIOD

The Coverage Period for Gunter Wilhelm Cutlery is as follows:

warranty-Executive-Chef-Series

Executive Chef Series
and Executive Chef Series II
Covered for 7 years from the date of purchase.

warranty-ProCut-Series

ProCut Series
(Lightning ProCut, Thunder ProCut, Premier ProCut)
Covered for 10 years from the date of purchase.

warranty-Replacement Replacement

Should your Gunter Wilhelm Cutlery sustain damage due to unconventional use, misuse, abuse, neglect, or an accident, our Replacement Service Agreement comes into play. Under this agreement, we will replace the product up to half the prevailing retail price, along with applicable shipping and handling fees. Please bear in mind that an exact replacement for the warranted item cannot be guaranteed.

COOKWARE

Gunter Wilhelm Cast Aluminum & Induction Cookware Lines

Gunter Wilhelm provides a warranty to the original owner of the cookware, ensuring that it is free from defects in materials and workmanship throughout the product's warranty lifespan. It's important to note that this warranty does not extend to glass lids or handles.

This warranty remains valid when the Use and Care instructions, as outlined on our website, are adhered to. However, it does not cover damage caused by misuse, abuse, accidents, overheating, alterations, or commercial use. Furthermore, stains, discoloration, food odor, scratch marks, and dents are not covered. Incidental or consequential damages are expressly excluded from this warranty.

In instances of manufacturer defects, Gunter Wilhelm will undertake repair or replacement, as deemed suitable by Gunter Wilhelm. If the specific defective item is no longer available, a similar item of equal function and value will be provided.

Should it become necessary to return the cookware for repair or replacement, the shipping costs must be covered by the sender.

If you discover that your Gunter Wilhelm cookware is affected by defects in materials or workmanship, please get in touch with us.

Warranty-Coverage-img Warranty Coverage

Our warranty encompasses all parts of the product, except for those specified below, guarding against any issues arising from defects in materials or workmanship under regular use and conditions within the United States of America.

"Normal use and conditions" refer to culinary activities aligned with Gunter Wilhelm's intended purposes and do not encompass activities outlined in the exclusions mentioned later in this warranty.

Exclusions: Glass lids or handles

limitations-warranty Limitations

This warranty prevails over all other express warranties, obligations, or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, ARE RESTRICTED TO THE COVERAGE PERIOD. ANY ACTION FOR BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO BREACH OF IMPLIED WARRANTIES OF MERCHANTABILITY, MUST BE INITIATED WITHIN THE COVERAGE PERIOD. GUNTER WILHELM WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED. No representative, agent, reseller, or employee of GUNTER WILHELM has the authority to modify the obligations stipulated in this warranty.

COVERAGE PERIOD

warranty-Cast-Aluminum

Cast Aluminum & Induction Cookware:
Covered for 3 years from the date of purchase.